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Before you enter the ESMA-trajectory, you might want to prepare yourself to fill in our questionnaire. Here’s some tips and tricks you might want to take into account. 

  • Before you start, collect all necessary information for filling out the questionnaire. You might not have all the information yourself, so be sure to involve your colleagues when needed. Below you can check the topics which we require information about. 

  • Check with your colleagues or superiors which information you’re ready to share with us and which not. Let us know why you're not able to share everything, we can see what we can do about it while determining your score!

  • Of course, you can take your time filling out the questionnaire.

  • What if you don’t have the data required to answer the questions? If so, let us know why you don’t have the information needed and aren’t able to collect them either. The more we know about the things you don’t know, the more we have a clear understanding of how things work in your municipality.

  • Reach out to us if you have any questions, difficulties or remarks on the questionnaire, if you wish to clarify, adapt or discuss your answers after submitting the questionnaire. We’re always here to help!

What do you need to know to define my score: Service


To know how you’re doing on the shared mobility track, we need to gather information on three major domains: policies, implementation and its effects. These parameters are interconnected with each other and influence each other, which is why we follow a qualitative approach rather than a quantitative one. How we determine your score, you can read in the section about the ESMIceberg

In order to define your score, we need information about the following topics. 

  • your views regarding to (shared) mobility (i.e. your policy)

  • the amount, diversity and dispersity of shared mobility modes in your municipality (i.e. implementation)

  • the way you communicate and stimulate shared mobility modes (i.e. implementation)

  • the impact of your (shared) mobility system (i.e. effects)

You might have noticed we do not specifically ask about the way you make (shared) mobility inclusive. This is because the answer to how you make mobility inclusive should be found both in your views and implementation, making your results visibly inclusive as well. It’s no use to store inclusivity away into one category, we rather say it is the layer that covers all. We’ll keep our eyes open to how inclusive your approach really is. 

Based on your answers, we’ll give you a brief report on your position on the shared mobility track. 

What do you need to know to define my score: Service
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